Amazon ITS Support Associate (Global Service Desk) | Hyderabad, Bengaluru, Chennai & Remote India

Job Description

Title • Amazon ITS Support Associate (Global Service Desk) | Hyderabad, Bengaluru, Chennai & Remote India Company Name • Amazon Location • Hyderabad, Telangana, India • Bengaluru, Karnataka, India • Chennai, Tamil Nadu, India • Mumbai, Maharashtra, India • Delhi, India • Virtual / Remote Job Type • Full Time Job Category • Operations, IT & Support Engineering Experience Required • 1+ Years Eligibility • Bachelor's Degree in any relevant discipline • Experience supporting Windows, Mac, or Linux operating systems • Experience in technical support or IT helpdesk environments Required Skills • Technical Support • Windows OS Support • Linux Support • Mac OS Support • Network Troubleshooting • Incident Management • Customer Service • Ticket Management • Problem Solving • Technical Documentation • Communication Skills • Chat Support • Email Support • Phone Support • Knowledge Management Preferred Skills • CompTIA A+ • CompTIA Network+ • Cisco CCNA • Linux (Red Hat) • Microsoft Hardware Installation • AWS • IT Certifications • Enterprise IT Support • Customer Support Experience Job Description • Provide first-level technical support to Amazon employees globally. • Resolve issues through chat, phone, email, and ticketing systems. • Troubleshoot operating systems, hardware, software, and network-related problems. • Ensure timely issue resolution while maintaining high customer satisfaction. • Work in a fast-paced global support environment supporting multiple time zones. • Follow standard operating procedures and knowledge management practices. • Maintain accurate documentation of incidents and resolutions. • Support 24/7 operations through rotational shifts. Roles and Responsibilities • Provide technical assistance to Amazon corporate employees worldwide. • Diagnose and resolve end-user computing issues. • Analyze problems and identify appropriate solutions. • Create detailed support tickets and customer interaction records. • Escalate system and network outages when necessary. • Follow established troubleshooting and support procedures. • Maintain productivity targets while ensuring service quality. • Handle phone, chat, and email support requests. • Keep knowledge of support policies and technical procedures up to date. • Support teams across APAC, EMEA, and AMER regions. About Company • Amazon is one of the world's largest technology and e-commerce companies. • The company provides cloud computing, digital services, logistics, retail, and technology solutions globally. • Amazon operates worldwide and serves millions of customers, businesses, and developers. • The Global Service Desk acts as the primary technical support organization for Amazon employees across the globe. Additional Information • Job ID: 10403388 • Team: IT Services (Global Service Desk) • Work Model: Virtual / Remote • Shift Requirement: 24x7 Rotational Shifts • Hiring Locations: Hyderabad, Bengaluru, Chennai, Mumbai, Delhi • Recently Updated: June 2026 • Suitable For: IT Support Engineers, Service Desk Analysts, Technical Support Associates, Helpdesk Professionals