Digital Workplace Associate – Service Desk Support

Job Description

Digital Workplace Associate – Service Desk Support Location: PAN India Experience: Freshers (2025 & 2026 Graduates) Domain: IT Support / Service Desk / Technical Support Qualification: 3-Year Full-Time UG Degree (BCA, BSc, BBA, BA, B.Com, BMS, B.Voc, etc.) Role Overview: • Join an IT support team responsible for delivering technical assistance and ensuring smooth user experience • Act as a support contact for handling technical issues and service requests • Work in a customer-focused environment supporting enterprise IT operations • Gain hands-on experience in technical troubleshooting and support processes Job Responsibilities: • Serve as the first contact point for users facing technical issues • Record, monitor, and resolve support requests within defined timelines • Troubleshoot hardware, software, and system-related concerns • Coordinate with internal teams for issue escalation and resolution • Ensure minimal disruption to users through timely support • Create and maintain knowledge articles for recurring issues • Track incidents and maintain accurate documentation • Deliver quality support while following organizational processes Skills Required: • Good verbal and written communication skills • Basic understanding of computer systems and troubleshooting • Customer support mindset and interpersonal skills • Ability to work in a team environment • Understanding of IT support concepts • Willingness to work in rotational shifts and office-based setup Preferred Skills: • Internship or project experience in IT support or customer service • Familiarity with ticketing systems and support tools • Basic networking or operating system knowledge • Problem-solving and analytical thinking ability Eligibility Criteria: • 2025 and 2026 graduates from eligible 3-year degree programs • Minimum 50% throughout academics • No active backlogs during application and joining stages • Candidates pursuing full-time postgraduate programs are not eligible • Must be open to relocation and shift-based work schedules Benefits & Support: • No service agreement or bond • Learning and higher education opportunities available • Night shift benefits and transportation support where applicable • Performance-based recognition and growth opportunities Key Qualities: • Customer-first attitude • Adaptability and learning mindset • Team collaboration skills • Attention to detail • Ability to work in fast-paced support environments 📌 Application Deadline: 24 May 2026 📌 Experience Required: Freshers eligible 📌 Work flexibility across locations and shifts may be required