Junior Engineer – IT Operations & Infrastructure

Job Description

Junior Engineer – IT Operations & Infrastructure Pune, Maharashtra, India Full-Time Experience: 1–3 Years Company: Tata Communications Job Description: Tata Communications is hiring Junior Engineers for its IT Operations & Infrastructure team. This opportunity is ideal for candidates interested in Microsoft 365 administration, enterprise collaboration tools, IT infrastructure support, and cloud-based workplace technologies. Selected candidates will support and manage Microsoft 365 services while assisting users, troubleshooting issues, monitoring system performance, and maintaining enterprise collaboration environments. The role offers exposure to IT operations, cloud productivity platforms, security configurations, and enterprise support workflows. Responsibilities • Support administration of Microsoft 365 services • Manage Exchange Online, SharePoint Online, Teams, and OneDrive environments • Assist in user account creation, modification, and license management • Support mailbox administration and collaboration tools • Monitor Microsoft 365 service health and system performance • Troubleshoot technical issues related to email, Teams, and SharePoint • Handle L1/L2 support tickets within SLA timelines • Assist in implementing basic security and compliance configurations • Support MFA setup and conditional access configurations • Maintain technical documentation and knowledge base articles • Update reports, logs, and incident records Required Qualifications • Bachelor’s degree in Computer Science, IT, or related field • 1–3 years of IT support or infrastructure experience • Basic understanding of Microsoft 365 ecosystem • Good analytical and troubleshooting abilities • Strong communication and collaboration skills Required Skills • Microsoft 365 (O365) • Exchange Online • SharePoint Online • Microsoft Teams • OneDrive for Business • Active Directory basics • IT Operations support • DNS fundamentals • Troubleshooting and incident handling • L1/L2 technical support Preferred Skills • Security and compliance basics • MFA and Conditional Access understanding • Documentation and reporting skills • Enterprise collaboration platform support • IT infrastructure monitoring knowledge • Cloud productivity tools exposure Eligibility • Candidates with 1–3 years experience preferred • IT support, infrastructure, or system administration background beneficial • Candidates passionate about cloud operations and enterprise technologies encouraged to apply Why Apply? • Opportunity to work with enterprise-scale IT systems • Exposure to Microsoft cloud technologies and collaboration platforms • Hands-on experience with IT operations and infrastructure support • Learning and career growth opportunities • Collaborative and technology-driven work environment • Chance to work on impactful enterprise connectivity solutions Job Details • Role: Junior Engineer – IT Operations & Infrastructure • Employment Type: Full-Time • Location: Pune, Maharashtra • Domain: IT Operations / Infrastructure / Cloud Support About Tata Communications Tata Communications is a global digital ecosystem and communications technology company providing cloud, networking, collaboration, media, security, and digital transformation solutions to enterprises worldwide. The organization focuses on enabling intelligent connectivity and next-generation communication technologies across industries.