Junior Technical Account Manager – Red Hat

Job Description

Junior Technical Account Manager – Red Hat New Delhi, India Experience: Freshers / Entry-Level Qualification: Bachelor’s Degree Company: Red Hat Job Description Red Hat is hiring Junior Technical Account Managers to join its technical support and customer success team. This role is ideal for candidates passionate about Linux, cloud technologies, open-source platforms, automation, and enterprise IT systems. Selected candidates will work with customers, support technical issue resolution, and gain hands-on exposure to Red Hat technologies through structured learning and mentorship programs. Responsibilities • Support customers by handling technical queries and requests • Assist in troubleshooting and resolving technical issues • Document customer interactions and track issue progress • Escalate complex problems to senior technical teams • Participate in technical training and certification programs • Support onboarding and account maintenance activities • Help create technical documentation and knowledge base content • Collaborate with engineering, support, and customer teams • Learn enterprise cloud and automation technologies Required Qualifications • Bachelor’s degree in Computer Science, IT, Engineering, or related field • Passion for open-source technologies and enterprise IT • Basic understanding of Linux systems and networking concepts • Good troubleshooting and analytical skills • Strong written and verbal communication skills • Ability to work independently and in team environments Preferred Skills • Linux fundamentals • Cloud computing basics • Containers and Kubernetes concepts • Networking fundamentals • Problem-solving and debugging skills • Technical documentation skills • Customer support understanding • Red Hat technologies exposure is a plus Technologies & Domains • Red Hat Enterprise Linux • OpenShift • Automation Platforms • Cloud Infrastructure • Containers & Kubernetes • Enterprise Support Systems Training & Learning Opportunities • Structured onboarding program • Technical mentorship from experienced professionals • Industry-recognized certifications • Hands-on enterprise technology exposure • Real-world customer interaction experience Experience • Freshers can apply • Internship or academic project experience is beneficial • Candidates with technical certifications or bootcamp exposure are encouraged to apply Why Apply? • Opportunity to work with a global open-source technology leader • Exposure to cloud and enterprise technologies • Strong learning and certification support • Collaborative and inclusive work culture • Career growth opportunities in enterprise IT and cloud technologies Job Type • Full-Time • Hybrid Work Model About Red Hat Red Hat is a global enterprise software company known for its open-source solutions, cloud technologies, Linux platforms, containers, and Kubernetes-based infrastructure solutions. The company works with organizations worldwide to deliver scalable enterprise technology solutions.