Operational Engineer I – Citrix

Job Description

Company Name: CSG Job Title: Operational Engineer I – Citrix Job Category: IT Support / Cloud / Infrastructure Location: India (Remote) Employment Type: Full-Time Work Mode: Remote / Hybrid Experience Required: 1–3 years Salary (Estimated): ₹6 LPA – ₹12 LPA Education Required: Bachelor’s degree in Computer Science, IT, or related field Skills Required: Basic knowledge of Citrix Virtual Apps and Desktops (CVAD) Understanding of Citrix Gateway (NetScaler) Knowledge of Windows Server (2016/2019/2022) Familiarity with Active Directory, DNS, DHCP Basic understanding of Remote Desktop Services (RDS) and Group Policy (GPO) Experience with monitoring tools (SCOM, Nagios, etc.) Knowledge of ITIL processes Scripting knowledge (PowerShell, Python preferred) Strong problem-solving and analytical skills Good communication and teamwork Job Role and Responsibilities: Provide L1/L2 support for Citrix environments Monitor and maintain Citrix components such as Delivery Controllers, StoreFront, Gateway, and VDAs Troubleshoot user sessions, connectivity, and performance issues Handle incidents and service requests using ticketing tools Perform initial issue triage and escalate complex problems Ensure adherence to SLA and timely resolution of issues Monitor system health and perform routine maintenance Assist in patching, upgrades, and system improvements Support user provisioning and access-related issues Generate reports on system performance and incidents Preferred Qualifications: Citrix Certified Associate (CCA) Microsoft certifications (Windows Server / Azure) Exposure to cloud and automation tools About Company: CSG is a global technology company that provides customer engagement, billing, and digital transformation solutions to leading organizations worldwide Additional Information: Job ID: 31732 Domain: IT Support / Cloud Infrastructure Work Environment: 24x7 support (shift-based) Equal Opportunity Employer