Software Engineer – GCP Tech Support Agent

Job Description

Software Engineer – GCP Tech Support Agent Company: Virtusa Location: Bangalore, Karnataka, India Job Type: Full-Time Job Summary: Virtusa is hiring Software Engineers for the GCP Tech Support team. The role involves supporting Google Cloud Platform (GCP) and Google Workspace users by troubleshooting technical issues, monitoring cloud systems, and assisting with cloud operations activities. Required Experience: • 0 – 2 years of experience in IT Support, Help Desk, or Cloud Operations • Freshers with relevant cloud knowledge can apply Key Responsibilities: • Monitor and manage support tickets using Jira or ServiceNow • Assist users with GCP-related tasks and troubleshooting • Support Google Workspace activities like password reset and access management • Follow troubleshooting guides and operational procedures • Monitor cloud infrastructure alerts and system health • Analyze logs and resolve common technical issues • Support cloud operations and infrastructure management Required Skills: • Basic understanding of Google Cloud Platform services • Knowledge of Compute Engine, IAM, and VPC Networking • Familiarity with cloud monitoring and logging tools • Understanding of IT support and troubleshooting concepts • Strong English communication skills • Customer-focused mindset and teamwork abilities • Ability to use AI tools for issue analysis and support Preferred Certifications: • Google Cloud Digital Leader Certification • Associate Cloud Engineer Certification Why Join Virtusa: • Opportunity to work on cloud and enterprise technologies • Exposure to Google Cloud Platform operations • Collaborative and innovation-focused work culture • Learning and certification growth opportunities • Work with global clients and modern cloud infrastructure