Support Engineer (L1 Support - Azure Data Platform Operations)

Job Description

Support Engineer (L1 Support - Azure Data Platform Operations) Company Name - NTT DATA Services Location - Bangalore, Karnataka, India Job Type - Full Time Job Category - IT Support / Cloud Operations / Data Platform Support Experience Required • Entry-Level to Early-Career Professionals • Production Support experience preferred • Experience supporting data platforms or cloud environments is beneficial Eligibility • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline • Understanding of cloud and data platform concepts • Willingness to work in a 24x7 rotational support environment Required Skills • Azure Data Factory (ADF) • Azure SQL • Azure Databricks • Snowflake • Power BI • Production Support • Incident Management • Monitoring and Alert Management • Ticketing Systems • Troubleshooting • Operational Support • Runbook Execution • Incident Triage • Status Reporting • Escalation Management • Communication Skills • Problem Solving • Technical Documentation Preferred Skills • Cloud Operations • Data Engineering Fundamentals • SQL • Azure Cloud Services • IT Service Management (ITSM) • Monitoring Tools • Shift Operations • Root Cause Analysis • Data Pipeline Support • Service Desk Operations Job Description • Support production data platforms and cloud-based services in a live operational environment. • Monitor data pipelines and system health to ensure service availability. • Respond to incidents and perform initial troubleshooting activities. • Follow operational procedures to restore services and minimize disruptions. • Coordinate with advanced support teams for issue resolution when required. • Maintain accurate incident records and operational communications. • Contribute to service reliability through proactive monitoring and support. • Work within a rotating shift model supporting business-critical systems. Roles and Responsibilities • Monitor production data pipelines and platform operations on a continuous basis. • Perform incident identification, classification, and initial troubleshooting. • Execute standard operating procedures and documented recovery processes. • Maintain accurate ticket updates and incident records. • Communicate incident status and operational updates to stakeholders. • Escalate unresolved issues to higher-level support teams with relevant diagnostic information. • Support Azure Data Factory, Azure SQL, Databricks, Snowflake, and Power BI environments. • Assist in maintaining service availability and operational stability. • Follow established operational and support processes. • Participate in shift-based support activities within a 24x7 environment. • Contribute to operational reporting and service improvement initiatives. • Collaborate with technical teams to ensure timely incident resolution. About Company • NTT DATA is a global technology and business services organization. • The company provides consulting, cloud, data, infrastructure, and digital transformation solutions. • NTT DATA serves enterprises across various industries worldwide. • The organization operates in multiple countries through a large network of technology professionals. • Its services include cloud computing, artificial intelligence, cybersecurity, application services, and data management solutions. Additional Information • Work Model: Not Specified • Industry Domain: Information Technology and Digital Services • Functional Area: Cloud Operations and Production Support • Shift Requirement: 24x7 Rotational Support • Location: Bangalore, Karnataka, India • Technologies: Azure Data Factory, Azure SQL, Databricks, Snowflake, Power BI • Requisition ID: 373363 • Posted Date: June 1, 2026 • Suitable For: Early-Career IT Support and Cloud Operations Professionals