Wipro Associate Jobs 2026 | Hiring in Pune

Job Description

Wipro Associate Jobs 2026 | Hiring in Pune Company Name • Wipro Location • Pune, Maharashtra, India Posting Date • 04 July 2026 Application Deadline • Not Specified Experience Required • Freshers / Experienced Job Type • Full Time Work Mode • Not Specified Education Required • Bachelor's Degree in any discipline or equivalent qualification Required Skills • Technical Support • Customer Support • Troubleshooting • Help Desk Support • Incident Management • Email Support • Call Handling • Problem Solving • Communication Skills • Documentation • SLA Management • Customer Service • Process Compliance • Time Management About Company • Wipro is a leading global technology services and consulting company that helps organizations accelerate digital transformation through cloud, AI, engineering, consulting, and business process services. With operations in over 65 countries, Wipro delivers innovative technology solutions to global enterprises. Job Description • Wipro is hiring Associates to provide technical support and customer service by resolving client issues through calls, emails, and support systems. • The role involves troubleshooting technical problems, documenting incidents, maintaining service quality, ensuring SLA compliance, and delivering excellent customer support while continuously enhancing product knowledge. Roles and Responsibilities • Provide technical support to customers through calls and emails. • Resolve customer issues within defined SLA timelines. • Record and track customer incidents using support tools. • Troubleshoot technical and product-related issues. • Maintain accurate documentation of customer interactions. • Update knowledge base and self-help documents. • Escalate unresolved issues to appropriate teams. • Follow standard operating procedures and quality guidelines. • Participate in product and technical training programs. • Deliver excellent customer service and maintain customer satisfaction. Eligibility Criteria • Bachelor's Degree or equivalent qualification. • Good communication and customer service skills. • Basic troubleshooting and problem-solving abilities. • Willingness to work in a process-driven support environment. Preferred Skills • Experience in Technical Support or Help Desk. • Knowledge of incident management processes. • Strong analytical and troubleshooting skills. • Ability to manage multiple customer requests. • Good documentation and communication skills. • Teamwork and continuous learning mindset. Why Join Wipro? • Opportunity to work with a global technology leader. • Structured learning and skill development programs. • Exposure to enterprise-level support operations. • Career growth through technical and process training. • Collaborative and inclusive work culture. • Opportunity to work on global client projects. Additional Information • Job Role: Associate • Company: Wipro • Employment Type: Full Time • Work Mode: Not Specified • Location: Pune, Maharashtra, India • Industry: Information Technology & Consulting • Freshers Eligible: Yes