Associate, Client Services

Job Description

Location: Hyderabad, India Employment Type: Full-Time Work Mode: Shift-based (US Shift: 6:30 PM – 3:30 AM IST) Experience Required: 0–3 years Salary (Estimated): ₹5 LPA – ₹12 LPA Education Required: Bachelor’s degree (BTech/MBA preferred) Skills Required: Strong communication (written and verbal) Ability to learn financial products and technologies quickly Problem-solving and analytical skills Basic understanding of finance and valuations Ability to handle multiple client queries simultaneously Good knowledge of MS Excel Familiarity with REST APIs (preferred) Ability to work in a fast-paced environment Job Role and Responsibilities: Provide client support for financial products and platforms Handle client queries via email, phone, and support channels Troubleshoot issues and provide timely resolutions Maintain detailed records of client interactions in CRM systems Collaborate with internal teams for issue resolution Become a subject matter expert in supported products Ensure high-quality customer service and client satisfaction Manage multiple requests and prioritize tasks effectively About Company: S&P Global is a leading provider of financial data, analytics, and technology solutions, helping organizations make informed decisions and drive growth across global markets Additional Information: Job ID: 326445 Shift: US Shift Domain: Financial Services / Data & Analytics