Customer Service Executive – Program Management

Job Description

Customer Service Executive – Program Management Pune, Maharashtra Experience: 6 Months – 4 Years Employment Type: Full-Time About the Role We are looking for a Customer Service Executive to support day-to-day program management and service delivery operations. The role involves coordinating operational activities, ensuring smooth workflow execution, and maintaining service quality standards. Key Responsibilities * Manage and monitor daily operational activities and site routines * Support program management and service delivery processes * Ensure service level agreements (SLAs) are achieved consistently * Coordinate with internal teams to resolve operational issues proactively * Track incidents, requests, and changes using ticketing tools * Maintain process documentation and operational reports * Assist in change management and continuous service improvement initiatives * Ensure adherence to organizational processes and quality standards Required Skills * Program Management * Service Delivery Operations * IP Networking Basics * Change Management * ServiceNow * ITIL Concepts * Good communication and coordination skills * Problem-solving and analytical thinking Eligibility * Bachelor’s degree in any relevant field * 6 months to 4 years of experience in customer service, IT operations, or program coordination * Freshers with relevant internship/project exposure may also be considered What We’re Looking For * Strong sense of accountability and ownership * Team collaboration and adaptability * Positive attitude with willingness to learn * Ability to work in a fast-paced operational environment * Interest in continuous learning and skill development Why Join * Opportunity to work on enterprise-level operations and technologies * Exposure to service delivery and program management processes * Career growth and learning opportunities * Collaborative and innovation-driven work culture