Customer Support Associate (Voice Process)

Job Description

Company Name: Amazon Job Title: Customer Support Associate (Voice Process) Job Category: BPO / Customer Support / Operations Location: Hyderabad, India Employment Type: Full-Time Work Mode: Work From Office Experience Required: 0–5 years (Freshers eligible) Salary (Estimated): ₹3.5 LPA – ₹4.5 LPA Education Required: Minimum 12th Pass Any Graduate/Postgraduate can apply Skills Required: Excellent English communication skills Customer handling and problem-solving ability Comfortable with voice process (international calling) Basic computer knowledge Ability to work in night shifts Flexibility with rotational shifts and week-offs Job Role and Responsibilities: Handle customer queries through voice support (international process) Provide timely and accurate resolutions to customer issues Maintain high levels of customer satisfaction Follow standard operating procedures and quality guidelines Document customer interactions and update records Work collaboratively with team members to achieve targets Additional Benefits: Meal allowance (monthly) Health insurance coverage Night shift allowance Overtime benefits as per business requirements 5-day working week with rotational offs Walk-in Details: Date: 2 May 2026 Time: 9:00 AM – 11:30 AM Venue: Amazon Development Centre, Laxmi Infobahn SEZ, Kokapet, Hyderabad Documents Required: Updated Resume Valid Government ID Proof Passport size photograph About Company: Amazon is a global e-commerce and technology company focused on delivering customer-centric services, offering a wide range of products and digital solutions worldwide Additional Information: 100+ vacancies available Work from office mandatory Equal Opportunity Employer