Support Engineer 1

Job Description

Location: Bangalore, Karanataka Hyderabad, Telangana Employment Type: Full-Time Experience Required: 0–2 years Salary (Estimated): ₹5 LPA – ₹12 LPA (approx., based on skills and performance) Education Required: Bachelor’s degree (STEM preferred – Computer Science, IT, Engineering, etc.) Skills Required: Strong analytical and problem-solving skills Good communication skills Knowledge of SQL / Oracle / DBMS Basic coding and debugging knowledge Understanding of APIs / integration troubleshooting Familiarity with Cloud / SaaS environments Knowledge of tools like Splunk, AppDynamics (preferred) Understanding of Supply Chain domain (preferred) Ability to work in shifts and global teams Job Role & Responsibilities: Provide application support for cloud-based solutions Troubleshoot and resolve customer-reported issues Analyze system logs, database queries, and application behavior Collaborate with internal teams and customers to resolve complex issues Maintain SLAs and ensure timely issue resolution Document solutions and create knowledge base articles Monitor application health and performance Support system improvements and automation initiatives Act as a point of contact for technical support cases Participate in shift-based and on-call support About Company: Blue Yonder is a global leader in AI-driven supply chain and retail solutions. The company provides cloud-based platforms that help organizations optimize planning, execution, and delivery across their supply chain operations. Additional Information: Job ID: 261063 Category: Cloud & Support Services Work involves shift-based support