Kaleris Associate Engineer – Managed Services | Chennai
Kaleris • Chennai, Tamil Nadu, India
Title
• Kaleris Associate Engineer – Managed Services | Chennai
Company Name
• Kaleris
Location
• Chennai, Tamil Nadu, India
Job Type
• Full Time
Job Category
• Application Support
• Managed Services
• Infrastructure Support
• Technical Support
Experience Required
• Freshers
• Early Career Professionals
Eligibility
• Bachelor's Degree in Computer Science
• Information Technology
• Engineering
• Related Technical Discipline
• Managed Services Internship Completion Preferred
• Equivalent Foundational Technical Experience Accepted
Required Skills
• Application Support
• Incident Management
• Troubleshooting
• Problem Solving
• Technical Documentation
• Customer Support
• SLA Management
• Analytical Thinking
• Communication Skills
• Team Collaboration
• System Monitoring
• Log Analysis
• Configuration Management
Preferred Skills
• Linux
• SQL
• Networking Fundamentals
• Python
• Power BI
• Cloud Computing Concepts
• Windows Administration
• EDI Concepts
• Business Intelligence Tools
• Database Management
• Infrastructure Monitoring
Job Description
• Kaleris is seeking Associate Engineers to support Managed Services operations across application support, EDI, business intelligence, and infrastructure environments.
• The role is designed for recent graduates looking to build a long-term career in enterprise support and managed services.
• Selected candidates will work under experienced engineers while gaining practical exposure to mission-critical logistics and terminal operating systems.
• The position offers structured learning, mentorship, and career growth opportunities across multiple technology domains.
• Engineers will contribute to operational stability, incident resolution, customer support, and continuous service improvement initiatives.
Roles and Responsibilities
• Monitor and support terminal operating system applications and related services.
• Investigate, troubleshoot, and resolve technical incidents under guidance.
• Perform job monitoring, configuration validation, and log analysis activities.
• Assist with EDI deployments, partner configurations, and message flow validation.
• Support troubleshooting of EDI data and transaction issues.
• Maintain and enhance business intelligence reports and dashboards.
• Perform data validation and support reporting requirements.
• Assist with server monitoring, infrastructure checks, and cloud environment operations.
• Support Windows, Linux, database, and application service monitoring activities.
• Respond to customer requests and incidents within defined service levels.
• Participate in operational support and escalation processes.
• Maintain technical documentation, runbooks, and knowledge articles.
• Collaborate with senior engineers to improve system reliability and operational efficiency.
• Contribute to continuous improvement and service optimization initiatives.
About Company
• Kaleris is a technology company focused on providing digital solutions for global supply chain, logistics, transportation, and terminal operations.
• The company delivers software platforms that improve visibility, efficiency, and operational performance across complex logistics ecosystems.
• Kaleris solutions support container terminals, transportation providers, and supply chain organizations worldwide.
• The organization emphasizes innovation, collaboration, customer success, and continuous learning.
• Employees gain exposure to large-scale operational systems and technologies that power global trade and logistics networks.
Additional Information
• Job Requisition ID: R-100556
• Team: Managed Services
• Industry Domain: Supply Chain Technology & Logistics Software
• Suitable For: Fresh Graduates, Support Engineers, Application Support Engineers, Infrastructure Engineers
• Exposure Areas: Application Support, EDI, Business Intelligence, Cloud Technologies, Infrastructure Operations
• Career Progression: Application Engineer, EDI Engineer, BI Engineer, Infrastructure Engineer
• Work Location: Chennai, Tamil Nadu, India
• Employment Type: Permanent Full-Time
• Key Product Exposure: N4 Terminal Operating System (TOS)
• Mentorship and Structured Learning Program Available